Scheduling a Ride
Ride requests can be made by calling the office at 740.622.7139 between 10 am to 2 pm Monday through Friday. We require at least a 48 business hour notice prior to the scheduled trip. However, we encourage as much notice as possible to help ensure availability. Trips are booked on a first come, first served basis. In order to accommodate as many ride requests as possible, wait time may be required. Requests made less than 48 business hours in advance will be accommodated if availability remains.
If you have never registered with our office we will need some basic information to get you registered into our database, including: Name, Date of Birth, Address, Phone Number, Social Security Number, Mobility (Ambulatory or Wheelchair), and any Special Assistance’s (Walker, Cane, Blind, etc.).
If you are already registered with our office we will need the following information for your ride request: Date of the Ride, your Drop-off Priority (appointment) Time, as well as your Pick-Up Priority Time (time your appointment will be over/ you will be ready to come home), Physical address and Name of Destination you will be traveling to. You will need all of this information each time you request a ride, so please have it prior to calling to schedule, otherwise you will be asked to call back.
Passengers should be ready 15 minutes prior to their scheduled pick-up time. CCCTA has a 30-minute pick-up window, meaning the bus can arrive 15 minutes before to 15 minutes after the scheduled pick-up time. Drivers will only wait 3 minutes before moving on.
No-Shows and Cancellations
If the bus arrives for a pick-up and the driver cannot locate the client within 3 minutes, the passenger will be marked as a “No Show.”
Cancellations must be made at least two (2) hours prior to the scheduled pick-up time. Rides cancelled less than 2 hours prior to the clients scheduled pick-up time will be considered a late cancel and the client will be marked as a “No Show.”
Any passenger who is recorded as a No-Show for 20% or more of their scheduled rides within a 60-day period will be suspended for 10 days.
You can appeal your suspension by contacting the Transit Director at 740.622.7139.
Passengers with scheduled ride requests will be notified via an automated telephone call (or text if opted for) the day prior to their scheduled ride between 3:30 pm and 3:45 pm. They will receive the call again 60 minutes prior to their scheduled pick-up time on the day of the scheduled ride.
Other Information & Policies
In the event Coshocton County is under a Level II or III Weather Emergency, CCCTA vehicles will not operate. Please listen to WTNS 99.3 FM or check the Coshocton County Sheriff’s Office Website/Facebook page for weather-related updates. Clients will not receive a call that CCCTA is not operating. It is the passenger’s responsibility to understand their ride is automatically canceled during this situation
Drivers are not permitted to leave sight of the vehicle or handle personal belongings.
Each passenger is allowed one (1) Personal Care Attendant (escort or aide) to accompany the client, if needed, at no charge. Drivers do not act in Personal Care Attendant capacity.
Service animals are welcome, but must be under constant control of its handler at all times.
Passengers may travel with one (1) portable oxygen tank, not to exceed 29 inches in height. Passengers and/or aides are responsible for handling/securing tanks at all times.
Seatbelts must be worn at all times and passengers must remain seated while the vehicle is in motion.
Children less than 4 years old or 40-lbs. must be secured in a car seat. Booster seats are required for children less than 8 years old and less than 4’9”. Car and Booster seats, as well as securement, are the responsibility of the parent/guardian.
Our service is shared ride. We expect riders to be respectful and courteous to others. Please do not eat, drink, smoke or chew tobacco, play loud music, engage in loud conversation, curse, touch or disturb others.
Illegal acts, threats or acts of physical violence will not be tolerated.
Any rider who poses a “direct threat” to the health or safety of others will be denied service.