Frequently Asked Questions
Transportation requests must be made by 2 p.m. at least 48 business hours in advance, however; we encourage clients to give as much notice as possible. To reserve a ride with a dispatcher, call (740) 622-7139 between 10 a.m. and 2 p.m. To receive your pick up time, call between 2:30 p.m. and 4 p.m. the business day before your appointment.
Drivers are not able to make reservations or cancel rides for passengers.
What information do I need when I schedule a ride? We need the facility and/or doctor’s name, street address, and phone number. We need to know what time your appointment is and what time you expect to be done at said appointment. If you don’t know how long your appointment will take, please call to get that information before scheduling your ride with us. This helps us coordinate rides and hopefully help to eliminate excessive wait time for both you as the passenger and our drivers.
Paying for Services
In some cases, referring service agencies pay for the cost of transportation. In other cases, grant dollars are used to defray the costs, but donations are greatly appreciated. Finally, private pay is also an option if a passenger does not qualify for an assistance program.
Drivers may provide courtesy assistance to passengers when boarding and exiting the vehicle; securing wheelchairs and packages; and helping with seat belts.
Drivers are not permitted to do any type of passenger lifting, or go beyond a front door with passengers. When making reservations, passengers must notify the dispatcher if a personal care attendant or service animal will travel with them. The Department of Job & Family Services may have to approve the assistant prior to travel. There is no additional charge for a personal care attendant or service animal.
Drivers are considered on time if they arrive 15 minutes before or after the scheduled pick-up time. Passengers must be ready and should be able to observe vehicles arrival. Driver’s wait no more than five minutes beyond scheduled pick-up time.
Clients may have wait time before or after appointments, especially when travel is out-of-county. Part of the program’s responsibility is to combine rides when possible. Therefore, appointment times may need to be changed in order to serve as many people as possible and eliminate wait time.