Sheila Reger, Consolidated Mobility Manager
Why Mobility Management?
Mobility management is an approach to designing and delivering transportation services that starts and ends with the customer. It begins with a community vision in which the entire transportation network – public transit, private operators, cycling and walking, volunteer drivers, and others – works together with customers, planners, and stakeholders to deliver the transportation options that best meet the community’s needs.
Why does Mobility Management make sense?
• Demand – The number of riders is increasing.
• Flexibility – Public transit recognizes the importance of multi-modal services.
• Quality of life – Connections with health, employability, and livability – especially for Veterans.
• Economic – Market-driven services improve efficiency.
• Customer-focused – Involving riders and other community members in the design of services results in services community members want and will use.
Goals of Mobility Management:
• Creating partnerships between a diverse range of community organizations (public, private, non-profit, for-profit, etc.) to ensure that transportation resources are coordinated effectively.
• Using these partnerships to develop and enhance travel options for customers in the community or region.
• Developing ways to effectively communicate those options to the public to inform customers’ decision-making, focusing on enhancing customer service.