Scheduling Rides
Ride requests must be made by 2 p.m. on the preceding business day. However, we encourage clients to give as much notice as possible. To reserve a ride, call (740) 622-7139 between 10 a.m. and 2 p.m. to schedule transportation with a dispatcher. Messages may be left on voice mail 24 hours a day. To get your transportation plan, call between 2:30 p.m. and 4 p.m. the business day before your appointment.
Drivers are not able to make reservations for passengers.

Paying for Services
In some cases, referring service agencies pay for the cost of transportation. In other cases, grant dollars are used to defray the costs, but donations are greatly appreciated. Finally, private pay is also an option if a passenger does not qualify for an assistance program.

Drivers may provide courteous assistance to passengers when boarding and exiting the vehicle; secure wheelchairs and packages; and help with seat belts.
Drivers are not permitted to do any type of passenger lifting, or go beyond a front door with passengers. When making reservations, passengers must notify the dispatcher if an attendant needs to travel with them. The Department of Job & Family Services may have to approve the assistant prior to travel.

Pick-up Times
Drivers are considered on time if they arrive 15 minutes before or after the scheduled pick-up time. Passengers must be ready and should be able to observe vehicles arrival. Driver's wait no more than five minutes.

Coordinating Appointments
Clients may have wait time before or after appointments, especially when travel is out-of-county. Part of the program's responsibility is to combine rides when possible. therefore, appointment times may need to be changed in order to serve as many people as possible.

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